Page 11 - TOP TRENDS IN BANKING 2021

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Top Trends in Banking 2021 eBook

Top Trends in Commercial Top Trends

Banking 2021

The global health crisis was a catalyst that has prompted banks to prioritize digital
transformation, build digital capabilities, and shift towards a more intelligent, collaborative
and experiential model, while remaining customer centric.

Bank integration within clients’ ERP, treasury management, and accounting systems will be
critical to automate and streamline finance and treasury processes. Uncertain credit risk
evaluations of corporate clients within current COVID-19 conditions have also driven banks to
shift quickly to cognitive technologies to strengthen credit risk management.
As a new wave of tech companies specialize in SME needs, commercial banks are rethinking
their existing business models through product innovation to capture the SME segment. They
also look to transform the customer experience by leveraging technology with an
unprecedented focus on digital offerings. As brick-and-mortar branches remain largely closed
during the pandemic, commercial banks are also compelled to identify new customer
engagement methods and adopt digital tools.

COVID-19 made it evident that collaboration with ecosystem players was crucial. The
pandemic encouraged commercial banks to invest in FinTech-powered business lending
platforms to meet growing customer demands. Partnering with FinTechs will also help them
provide a comprehensive suite of value-added banking and non-banking services that increase
SMEs engagement across the value chain. Leveraging collaboration, banks are transforming
their businesses from a product-led, siloed model to an experiential and agile plan.

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TOP TRENDS IN
COMMERCIAL BANKING 2021

The Intelligent bank with faster go-to-market
Banking-ERP Integration
Integrating banking applications
within clients’ enterprise
resource planning (ERP) systems
Investment in
FinTech Solutions
Boosting digital business
lending within
pandemic environment
For more information or a private presentation on Commercial banks are
undergoing 360 o
transformation to
Top Trends in Commercial 2021, contact us at financialservices@capgemini.com remain competitive
for the future
Enhancing
Capabilities
Identifying new ways of
doing business to continue
seamless customer support
Next-Level
10 Digital Transformation 11
COVID-19 spurring commercial
banks to accelerate
digital transformation
Unforeseen circumstances demand business resilience
Need for robust Competitive
processes forces
Strengthen External and Competition
Credit Risk internal forces from FinTechs
Banks use cognitive demand banks As FinTechs cater to
technology to develop resilient SMEs, incumbents
strengthen credit risk business model rethink existing
management and processes business models
Leverage Open X to accelerate capability building
Collaboration with other players
within the Open X ecosystem
Experience
Develop an
Deliver Value experiential and
Added Services agile banking model
Commercial banks are Commercial banks are
creating ecosystem turning to Open X to
platform to deliver Value Partner create an experiential and
Added Services to SMEs agile business model
A contextual, shared data
repository to drive highly
personalized engagement
in real time
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